Legal documents

From engaging with our services, to using our site, to understanding your rights, here is all the legal information you need to know. Need help? Reach out to our knowledgeable support team.

Docs list

  • Key terms and conditions

    • General Service Terms and Conditions

      • Effective now

        PDF
      • 21.06.2021 - 14.08.2022

        PDF
    • FINCI Card Terms and Conditions

      • Effective now

        PDF
      • 09.06.2021 - 14.08.2022

        PDF
    • Privacy Policy

      PDF
    • Rights of Consumers

      PDF
  • Using the FINCI website

    • Terms of Use

      PDF
    • Cookies Policy

      • Effective now

        PDF
      • 21.11.2023 - 12.02.2024

        PDF
      • 14.06.2023 - 20.11.2023

        PDF
      • 23.09.2021 - 13.06.2023

        PDF
  • Service fees

    • Fees for Individuals

      • Effective now

        PDF
      • 23.10.2023 - 15.02.2024

        PDF
      • 15.08.2022 - 22.10.2023

        PDF
      • 21.06.2021 - 14.08.2022

        PDF
    • Fees for Businesses

      • Effective now

        PDF
      • 13.09.2023 - 15.02.2024

        PDF
      • 15.08.2022 - 12.09.2023

        PDF
      • 21.06.2021 - 14.08.2022

        PDF
  • Fee information document

    • Fees Information Document for Personal Users

      • Effective now

        PDF
      • 22.03.2023 - 22.02.2024

        PDF
  • Digital wallet terms

    • Terms and Conditions for Apple Pay e-wallet

      PDF
    • Terms and Conditions for Google Pay e-wallet

      PDF
  • Other important documents

    • Complaints Handling Rules

      PDF
    • Complaint Form

      PDF
    • Cardholder Dispute Form

      PDF
    • Security Awareness

      PDF
    • Glossary

      PDF
    • Payments Services Directive

      PDF
    • Open Banking

      PDF
    • Your Rights When Making Payments in Europe

      PDF
    • Employment Candidate Privacy Notice

      PDF
    • Impact of New Sanctions Against Russia

      • Effective now

        PDF
      • 22.03.2023 - 19.07.2023

        PDF
    • Application and Agreement to Open a Temporary Account

      PDF
    • Instant Global Payouts: Currency Request Form

      PDF

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A dedicated account manager will review your request and get in touch to discuss next steps. Meanwhile, to kickstart the business onboarding process, ensure that someone authorized to act on behalf of your company opens a personal account using the FINCI app (iOS or Android). Simply follow the on-screen instructions, which only take a couple of minutes.

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Business account opening in 3 simple steps.

  1. STEP 1

    Create a free personal account via the app.

  2. STEP 2

    Log in to the online bank via desktop

  3. STEP 3

    Proceed with business account opening

Scan QR code
to start

Business account opening in 3 simple steps.

  1. STEP 1

    Create a free personal account via the app.

  2. STEP 2

    Log in to the online bank via desktop

  3. STEP 3

    Proceed with business account opening

Scan QR code
to start