Legal documents
From engaging with our services, to using our site, to understanding your rights, here is all the legal information you need to know. Need help? Reach out to our knowledgeable support team.
Docs list
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Key terms and conditions
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Using the FINCI website
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Service fees
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Fees for Individuals
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Fees for Businesses
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Fee information document
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Digital wallet terms
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Other important documents
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Complaints Handling Rules
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Complaint Form
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Cardholder Dispute Form
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Information Security Awareness
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Glossary
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Payments Services Directive
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Open Banking
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Your Rights When Making Payments in Europe
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Employment Candidate Privacy Notice
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Impact of New Sanctions Against Russia
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Application and Agreement to Open a Temporary Account
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Instant Global Payouts: Currency Request Form
PDF
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AML documentation
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Application to open additional user profile
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Know Your Customer principle
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Questionnaire for legal entities and application to open the client account
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Application for legal entity account limit increase
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New payment card application for legal
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Application to open additional user profile
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Questionnaire for private persons and application to increase the limit
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Escrow Account Opening Application
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New payment card application for individuals
PDF
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